Privacy Policy

Privacy Policy
Effective Date: 10 January 2025.

CapitalCabs Private Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, disclose, and store your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. information we collect
   We may collect the following types of personal information:

• contact information: name, email address, phone number, and address
• account information: login credentials and profile details
• ride details: pickup and drop-off locations, ride history, and payment details
• driver information (if applicable): vehicle details, license, and insurance information
• device information: IP address, device type, and operating system
• payment information: credit/debit card details or other payment methods

We collect this information directly from you, from your use of our services, or from third-party services you authorize.

2. how we use your information
   We use your personal information for the following purposes:

• to facilitate and manage bookings through the CapitalCabs platform
• to verify your identity and maintain security
• to process payments and provide receipts
• to communicate with you regarding your account or rides
• to improve and enhance our services through analytics and feedback
• to comply with legal and regulatory obligations

3. disclosure of information
   We may disclose your personal information to:

• our service providers, such as payment processors and cloud storage providers
• drivers for the purpose of facilitating rides
• law enforcement agencies, if required by law
• third parties in the event of a business merger, acquisition, or sale

We do not sell your personal information to third parties.

4. data security
   We implement robust measures to safeguard your personal information, including encryption, secure servers, and access controls. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your information, you provide it at your own risk.

5. access and correction
   Under the Privacy Act, you have the right to access and correct your personal information. If you wish to update or review the data we hold about you, please contact us at [Insert Email Address]. We will respond to your request promptly, as required by law.

6. cookies and tracking technologies
   We use cookies and similar tracking technologies to improve user experience and analyze website traffic. By using our services, you consent to the use of cookies as outlined in this policy. You can manage your cookie preferences through your browser settings.

7. international data transfers
   As a global platform, your information may be stored or processed outside Australia. We ensure that any overseas data transfers comply with Australian data protection laws.

8. changes to this policy
   We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Please review it periodically to stay informed.

9. contact us
   If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:
   email: privacy@capitalcabs.com.au
   phone: +61423738924

We are committed to resolving your concerns in a timely and satisfactory manner.